This charter seeks to provide a frame work which enables our users to know. What services are available in this Hospital. The quality of services they are entitled to The means through which complaints regarding denial or poor quality of services will be redressed.

This is a General Hospital. It provides Medical Care to all the Patients who come to the Hospital  Quality of service depends upon availability of resources and patient load. Services are free for poor  and all in casualty.

This Hospital has €“ Beds Doctors Nurses (including supervisory staff) Doctors wear white coat, nurses wear blue/green and others in prescribed uniform. Enquiry counter exist in the OP Department during OP Department hours. Sign boards and guidelines are fixed at strategic points for guidance.

Round the clock on all days. Duty Doctor is available round the clock. In serious cases, treatment get priority over. Usual paper work like Registration, Medico-Legal requirements are overlooked. Decision rests with the Doctor.

Free diet is provided to poor patients. Staff Nurse is on duty round the clock in the Ward. Admitted patients should contact the Nurse on duty for any Medical assistance.

There will be occasions when our services will not be up to your expectations. Please do not hesitate the register your complaint. It will only help us serve you better. There is a designated Medical Officer whose name and location is displayed in the Hospital for attending to all grievances in SK Soni MedicalSupdt. Every grievance will be duly acknowledged. We aim to settle your genuine complaint within 10 working days of its receipt. Suggestions / Complaint boxes are also provided at various locations in the Hospital. If we cannot, we will explain the reasons and the time we will take to resolve.

The success of this charter depends on the support we received from our users. Please try to appreciate the various constraints under which the Hospital is functioning. On an average patients attend the OPD and about patients are attended to daily in the casualty and emergency wards. Please do not inconvenience other patients. Please help us in keeping the hospital and its surroundings neat and clean. Please use the facilities of this hospital with care.

Beware of touts. The Hospital is a Non-smoking zone. Please refrain from demanding under favour from the staff and officials. Please provide useful feedback and constructive suggestions. These may be addressed to Medical Superintendent of the Hospital. 

VI. FOR SENIOR CITIZENS & DISABLED

We are in the process of improving our services in accordance with NABH guidelines service. You are requested to contact Medical Officer and our executives for any help and support.